Responsible Gaming at Wettzo Casino

Responsible Gaming Tools We Provide

We offer a comprehensive set of responsible gaming features designed to keep you in control of your experience. Below is an overview of the key tools available to all players on our platform:

At Wettzo Casino, these tools are available around the clock. You do not need to wait for permission or justify your request — if you want to set a limit or take a break, we will make it happen promptly and without question.

Recognising Problem Gambling

Here at Wettzo Casino, we believe that awareness is the first step toward prevention. Problem gambling can develop gradually, and it is important to recognise the warning signs early. We encourage every player to regularly reflect on their gaming habits and ask themselves the following questions:

• Do you spend more time or money on gambling than you originally intended?
• Do you find yourself chasing losses by placing more bets?
• Has gambling begun to affect your relationships, work, or finances?
• Do you feel anxious, irritable, or restless when you are not playing?
• Do you conceal your gambling activity from friends or family?
• Do you borrow money or sell possessions in order to fund your gambling?
• Have you tried to cut back on gambling but found it difficult to do so?

If you answered yes to any of the above, we strongly encourage you to make use of our responsible gaming tools or to reach out to one of the professional support organisations listed below. At Wettzo Casino, there is no shame in seeking help — and we will always support you in doing so.

Self-Exclusion: How It Works

Our Wettzo Casino self-exclusion programme allows you to suspend access to your account either temporarily or permanently. Once activated, self-exclusion means that you will not be able to log in, place bets, or receive promotional communications from us during the exclusion period. We take this process seriously and implement it with immediacy.

To request self-exclusion at Wettzo Casino, simply contact our support team via live chat or email at support@wettzo.com. Our agents are available 24/7 and will process your request without delay. If you choose a permanent self-exclusion, please be aware that this decision cannot easily be reversed — we include a mandatory cooling-off period before any reinstatement can be considered, to ensure your choice is fully considered.

Protecting Minors

We at Wettzo Casino operate a strict minimum age policy. Our platform is intended exclusively for adults aged 18 and over. We verify the age and identity of all players as part of our KYC (Know Your Customer) process, and we will not permit underage individuals to open an account or access our games under any circumstances.

Our Wettzo Casino team also encourages parents and guardians to make use of third-party parental control software to prevent minors from accessing online gambling sites. Tools such as those listed below can provide an additional layer of protection at home:

• GamBlock – blocks access to gambling websites across devices
• Betfilter – specialist filtering software for gambling sites
• Net Nanny – broad parental controls including category-based filtering
• Gamban – device-level blocking across thousands of gambling sites

If you suspect that a minor has accessed our platform, please contact us immediately at support@wettzo.com. We will investigate and act swiftly to address the situation.

External Support Organisations

At Wettzo Casino, we know that professional support can make a life-changing difference. If you or someone you know is struggling with gambling-related harm, we encourage you to reach out to one of the following organisations. They offer confidential, non-judgmental assistance free of charge:

• GamCare – gamcare.org.uk – free support and counselling for those affected by gambling problems (UK)
• Gamblers Anonymous – gamblersanonymous.org – peer support network available globally
• BeGambleAware – begambleaware.org – resources, advice and treatment referrals (UK)
• Gordon Moody – gordonmoody.org.uk – residential and online treatment programmes
• Responsible Gambling Council – responsiblegambling.org – resources for Canadian players
• JOGO – jogobrasil.com.br – support for players in Brazil

We at Wettzo Casino are proud to align ourselves with these organisations and to direct players toward expert help whenever it is needed. You are never alone, and real support is always within reach.

Our Responsible Gaming Principles

Everything we do at Wettzo Casino is guided by a set of core responsible gaming principles. We believe that transparency, player welfare, and ethical conduct are inseparable from delivering a great gaming experience. Here is how we put those values into practice every day:

1. We never target vulnerable individuals with promotions or bonus offers.
2. We make responsible gaming tools easy to find and activate at any time.
3. We train our support team to identify and respond to signs of problem gambling.
4. We enforce strict age verification before any player can access our games.
5. We act promptly on all self-exclusion and account restriction requests.
6. We provide clear, honest information about odds, wagering requirements, and game mechanics.
7. We partner with and promote external support organisations for players in need.